ICT and Public Administrations
For the administration , the costs of providing services are reduced. The work of the Public Administrations regarding the Internet and the Information Society includes the following aspects:
• Use of
information technologies, both in its internal and external management. The
provision of public services through the network is what is called electronic
administration.
• Provide
the services of Public Administrations to society through the "
e-government ". The “ e-government ” goes beyond the improvement of the
management processes of the Public Administrations . It is an action aimed at
making citizens and companies carry out on the network the operations they
carry out in their daily lives in those relationships they maintain with the
Administration .
• Coordinate
all Public Administrations so that management is more efficient and the user is
not affected by the procedures that affect several administrations
In Spain, the Law on Electronic Access for Citizens to
Public Services was approved in 2007 . Said Law establishes the relationship
with Public Administrations by electronic means as a right of citizens and as a
correlative obligation for such Administrations .
In terms of Remote Administration, the EU has defined a set
of 20 basic services for citizens and companies and Spain occupies a good
position with regard to the development of these services compared to the rest
of the EU countries . These services are divided into:
1. Public
services for citizens:
1. Building
permits
2. Birth and
marriage certificates
3. Notification
of change of address
4. Personal
documents
5. Health-related
services
6. Car
registration
7. Social
Security
8. Job
Search Services
9. Higher
Level Teaching Enrollment
10. Access to
library catalogs
11. Statement
of income
12. Statements
to the police
2. Public
services for companies:
1. Request
for customs authorizations
2. Social
contribution for employees
3. Registration
of new companies
4. Public
Requests
5. Taxes
6. Declaration
and notification of value added tax
7. Sending
data to statistical offices
8. Customs
duty declarations
The European Commission measures the evolution of
e-government time in Europe by monitoring the 20 indicated public services used
by citizens and companies .
• As
regards the companies , the services concerned are mainly social contributions
by employees , the taxation of companies , the VAT , and public procurement .
• As for
the citizens , among the most common services are the tax on the income , the
change of address , the search for employment , the registrations of vehicles
and licenses of work .
The development of electronic services is measured by two
indicators : the degree of sophistication of online public services and the
number of services available completely online, Spain is above the European
average, obtaining, according to the latest data, a score of 80% with an
increase of 9% in the last six months, while the average level of availability
of online services in the EU stands at 71%.
Thanks to technological democratization , the process is
reciprocal and people are also increasingly influencing technology, mainly
through its use. Depending on the knowledge and use of technology , we can find
different patterns of behavior and influence that mark different mentalities (
brain-gap ) both in the use and management of technologies and in social values
of leisure and work .
The strong social interaction and active participation of
people in the framework of social networks and communities is revolutionizing
the world of personal and professional relationships. The so-called WEB
2.0 on which social networks and
communities are developed, host collective intelligence and facilitate
collaborative work, promoting a more open environment when it comes to sharing
information and maintaining a dialogue .
The tendency to group themselves into communities of
interest and ideas facilitates the feeling of belonging to a common project and
involvement in joint tasks. They are very independent people, although thanks
to communication technologies they are not isolated, they are much more
socially participatory than their parents.
