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Showing posts from October, 2021

Everything you need to know about auditing

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Audit All products manufactured by the company and the projects it implements can also be analyzed. An audit is very similar to a review or control, but it differs in objectives lifebloombeauty . The main objective of the audit is to identify errors and find ways to resolve them . Unlike a check, which is always mandatory, an audit can also be done voluntarily to improve performance futuretechexpert . Audit types There are several types and different areas of auditing . For example, in relation to the audited organization, one can distinguish external, internal and proactive auditing. In external audit , the procedure is usually voluntary. It is carried out with the participation of a third party, independent specialist or an audit firm. The goal is to get an accurate and more objective analysis  naturalbeautytrends . Since control persons are not involved and are not interested in certain audit results, an audit can significantly help to optimize business processes. The

Everything you need to know about franchising

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A franchisor is a company that licenses or transfers the right to use its brand, its know-how (know-how) and its operating systems.  Marketingmediaweb A franchisee is a person or company that purchases training and assistance opportunities to establish a business with a franchisor and pays a service fee (royalties) for the use of the franchisor's brand, know-how, and work systems. Franchise relationships The franchisor (parent company) enters into contracts with not just one, but several small businesses (operators), thereby creating a vast network of dependent commercial and industrial companies. This dependency is defined by the contract, in which all the rules of trade or production must be observed, down to the smallest detail (uniformly).  Divinebeautytips But the franchisor also undertakes to provide a number of services: supply of equipment, raw materials, technology transfer, personnel training , accounting services.  Techcrunchblog At the same time, the franchise

What is a management team

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A management team is a group of influencers of a company created for a long or short period to help the owner make and implement decisions regarding the activities of the entire company.  techwadia Management team However, not all members of the management team should be considered as having the same status as the senior manager. Yes, they have enough authority to make management decisions, but essentially none of them is a manager in the full sense of the word, so they are assistant managers. Management team characteristics 1) It is created to help the owner or the CEO around whom it is grouped. 2) All participants are involved at the highest level and all participants, without exception, have access to virtually any information related to company operations, including confidential information. 3) There is no hierarchical interaction style (supervisor-subordinate relationship). As a general rule, more informal relationships are adopted in the management team . 4) Despite

ICT and business

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The massive use of ICT in the daily operation of organizations has become widespread. The ability to define and manage an ICT strategy in accordance with the objectives and organizational structure of an institution has become an inexcusable obligation for its management staff.   bacobolts Every year the sales managers of the big computer and telecommunications companies announce the definitive technological panacea that will solve the problems of any organization. In any case, in companies there is always a two-way relationship between the organization and its information systems. The organization is open to the impacts of information systems and these must be aligned with the objectives of the organization. There are mediating factors that influence the interaction between ICT and organizations. There are several types of organization definitions: from definitions focused on the technical aspect that consider the organization as a set of processing resources to produce an output

Transformation and digital economy

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An important feature of the Internet is its decentralization The connection to the Internet is made through the Internet access service provider. Suppliers enter into interconnection agreements with each other. There are providers with their own network infrastructure, of different sizes and geographical areas.    techqueer The networks are usually split into domains to improve efficiency and maintain greater control and security level. A domain-based network often still has a lower level of clustering, called a workgroup, in which there will typically be a single server and multiple clients. In a communications network , the domain is the entire set of resources (storage systems, printers, etc.) that are under the control of a certain computer system. On the Internet , the domain is an entity that has been registered with a single access address (an IP address with a distinctive name), which can refer to a single server or an entire corporation. Registering a new domain can

Ticketing service management tool

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The tools offered by the information systems area are understood as pieces that support the daily activity of the business and that help to maintain existing operations. By incorporating different software modules , or by installing hardware components , greater efficiency and effectiveness is achieved in the performance of the tasks of a company unit, a specific department and even each of the workers of the company. The fact of having tools already designed to support certain processes implies the incorporation of these processes in the company. In the field of service management , the development of internationally recognized standards has triggered the appearance of tools designed based on them. In short, the company is changing through the incorporation of technological tools, turning the information systems department into a true engine of change. Ultimately, it's about efficiently using the 3 Ps: 1.             People : customers, users and IT staff. 2.            

"To be or not to be" in the online world

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A new format of companies breaks into the global economy, Information and Communication Technologies (hereinafter ICT) incorporate different ways of doing business and managing work, often assuming a need for adaptation of companies, and in others cases a new way of creating business. The incorporation of ICT in the company and in society , generates a more competitive environment, with a greater number of interactions and its character is global, so many influences exert that we can affirm that there is a new economic model, the digital economy. The Network of Networks , or Internet , breaks into the business and social world, changing the rules of the game, generating new opportunities, and forcing the old structures to update themselves and bet on having an online presence , creating new strategies and incorporating new profiles of work required to stand out from the competition. Social networks broke out with surprising force in our society, so much so that they changed the for

The technological infrastructure

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The platform or technological infrastructure of an organization is the set of systems (computers, electronic network equipment, storage equipment, and other physical elements) together with the way that has been chosen to manage them (which includes management processes and tools equipment, performance measurement, security against incidents and catastrophes as well as basic operating systems). When choosing a certain technological platform we must consider a multiplicity of aspects, some of the most important would be: 1.             Degree of knowledge or experience of that platform in the area where the organization operates. 2.             Planned future of the platform. 3.             Suitability for the business. There are different ways to classify the way a platform is designed (platform architecture), one of them is by its topological configuration. From this point of view we have: 1.             Client server model . A very widespread technology platform model i

Technological Out-sourcing

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Today many companies are doing an introspective analysis to discover what they do really well, or what is the same, what part of their activity is the one that gives extra or added value to the product or service they produce. It is often said that this activity is the core business of the organization. Being therefore the activity or group of them in which it should concentrate, developing to the maximum its potential, productivity, etc. The rest of the activities, normally in support of these core processes , can be outsourced, that is, placed in the hands of other companies that are experts in these activities and that, therefore, can do them more efficiently (lower cost and higher quality). In this sense, the tasks, procedures, devices and platforms related to information systems are susceptible to being outsourced, in part or totally. There are different levels of outsourcing of information systems depending on the exact content of what is placed in the hands of third pa

ICT and Public Administrations

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For the administration , the costs of providing services are reduced. The work of the Public Administrations regarding the Internet and the Information Society includes the following aspects: •              Use of information technologies, both in its internal and external management. The provision of public services through the network is what is called electronic administration. •              Provide the services of Public Administrations to society through the " e-government ". The “ e-government ” goes beyond the improvement of the management processes of the Public Administrations . It is an action aimed at making citizens and companies carry out on the network the operations they carry out in their daily lives in those relationships they maintain with the Administration . •              Coordinate all Public Administrations so that management is more efficient and the user is not affected by the procedures that affect several administrations In Spain, the Law o

What is the difference between ERP and CRM systems

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ERP systems. Through the last decades, Enterprise Resource Planning systems have appeared and evolved to help in this sector, better known as ERP , they are a type of software that allows companies to control the information that is generated in each department and each level of it. The purpose of ERPs is to integrate departments, where before there was a specialized information system for each organ of the company, ERPs are capable of generating a clean database, where information is managed in real time and can be obtain the required data at the time you want. Impact of ERP on the company. The advantages of having an ERP system are many: •             Allows integrating all business processes •             Optimize resources in various areas: o             Human Resources o             Finance o             Operations o             And so on •             Increase business productivity •             Take better control of costs •             Better control o

What is the human capital of Information Technology

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The Information Technology come from a technology provider role, which demanded solutions and business, in the best case, it was through a requirements document. They developed and delivered finished solutions for user testing. The communication between the two sides produced timely and speaking two different languages, functional and technical. Do not be shocked if these projects are classified as inefficient by definition. The projects no longer reach the Information Technology in a requirements document and delivered to completion. Scrum-type methodologies are now used, with definitions and quick deliveries, in small phases, with total integration between technical and functional teams. The testing and commissioning are carried out by users. You no longer wait months, even years, to see results. Now these are tested with the user from the first moment. Technicians no longer work alone, they no longer lock themselves in their computers. They are expected to be good communicators

The digital professional

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The digital area is one of the relevant pillars for the revitalization of the economy and a bet that sheds light on the future of professionals. The activity of certain professions seems to have been stagnant in the face of the crisis, however, the digital field is not forbidden. Job opportunities continue to grow in this area. It has a potential to be explored. The new ways of informing and communicating have come to stay, they have arrived in a disruptive way and this strongly affects various professional sectors in which, in many cases, multidisciplinary is the key factor to "survive" at work. The digital agenda for Europe As the European Commission's own page indicates, the Digital Agenda for Europe (ADE) , which was generated in 2010 and has been revised in 2012, is the first of the seven major initiatives framed in the context of the Strategy Europe 2020 for a reasonable and sustained growth that aims to integrate all the countries and citizens of the European

What is incident planning

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Flow for incident planning. The steps to be followed to correctly plan and manage an incident are shown in the process described below. This flow follows the ITIL definitions in their Service operations book and is used by many software vendors when designing the processes in their tools. 1.             Incident identification : all elements of the service must be monitored to detect an incident as soon as it occurs. Ideally, the incident should be detected before affecting service users. 2.             Incident record : it must be recorded and identified with a unique code that allows it to be referenced in the future. The incident record must  b2b sales include the exact date and time. These dates will be used to check the degree of compliance with the different SLAs. In addition, all relevant information must be included to allow it to be managed in the most efficient way possible. 3.             Categorization of the incident : assigning a specific category to the incident

Control and improvement of service in ticket management

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Control processes. The control service described by ITIL in volume Service Operation . Its objective is to ensure that IT services are available in an effective and efficient way. This includes meeting user requirements, resolving incidents, correcting problems, and performing routine tasks. ITIL defines nine stages or processes for this: 1.             The event management aims to ensure that all services and infrastructure components ( CIs ) are constantly monitored to filter and sort events. In this way, it is possible to carry out the necessary decisions. 2.             The incident management aims to control the lifecycle of an incident. Its main objective is to return the system to normal in the shortest possible time. 3.             The fulfillment of requirements tries to fulfill all the requests that the service receives. In most cases, these are minor or standard changes, such as password changes or request for information. 4.             The access management wan